Privacy Policy – Your Data at joya9.com

1. Who We Are

joya9.com is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "joya9.com", "we", "us", or "our", it means the operator of the joya9.com platform. This Privacy Policy applies to all services available through joya9.com, including the website, the mobile app, and any communications we send to registered players.

joya9.com is the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

2. Data We Collect

joya9.com collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site or app, and from third-party payment providers when you make a deposit or withdrawal.

2.1 Information You Provide Directly

• Full name as registered on your mobile banking account
• Date of birth (for age verification purposes)
• Mobile phone number linked to your bKash, Nagad, or Rocket account
• Email address (if provided during registration)
• Identity documents submitted for KYC verification
• Communications you send to our support team via chat or email

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on joya9.com and time spent on each page
• Game activity, including bets placed, games played, and session duration
• Login timestamps and frequency of access
• Referral source (how you arrived at joya9.com)

2.3 Information from Payment Providers

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, joya9.com receives a transaction confirmation that includes your mobile banking number and the transaction amount. We do not receive or store your mobile banking PIN or full account credentials — those remain with your payment provider at all times.

3. How We Use Your Data

joya9.com uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes that are unrelated to joya9.com.

• Account management: To create and maintain your joya9.com account, verify your identity, and manage your login credentials.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of your financial activity on joya9.com.
• Game delivery: To provide access to all games on joya9.com, record game outcomes, and calculate winnings accurately.
• Customer support: To respond to your enquiries, resolve disputes, and assist with account issues.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on joya9.com.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and deposit limit settings.
• Platform improvement: To analyse usage patterns and improve the joya9.com experience for all players.
• Marketing communications: To send promotional offers and updates to players who have opted in to receive them.

4. Legal Basis for Processing

joya9.com processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for on joya9.com — including account management, game access, and payment processing.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations and age verification requirements.
• Legitimate interests: We process some data — such as technical and usage data — to protect joya9.com from fraud, improve platform security, and maintain service quality.
• Consent: Where we send you marketing communications, we do so only with your explicit consent. You can withdraw this consent at any time.

5. Data Sharing

joya9.com does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

5.1 Payment Processors

To process your deposits and withdrawals, joya9.com shares the minimum necessary information with bKash, Nagad, and Rocket. This is limited to your mobile banking number and transaction amount. These providers have their own privacy policies and are independently responsible for the data they hold.

5.2 Identity Verification Services

When you submit identity documents for KYC verification, joya9.com may use a third-party verification service to confirm the authenticity of those documents. These services are contractually bound to use your data only for verification purposes.

5.3 Legal and Regulatory Requirements

joya9.com may disclose your personal data to law enforcement, regulatory authorities, or other government bodies if required to do so by law, or if we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation.

5.4 Business Transfers

In the event that joya9.com undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply going forward.

6. Cookies and Tracking

joya9.com uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit joya9.com.

6.1 Types of Cookies We Use

• Essential cookies: Required for joya9.com to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these.
• Analytics cookies: Help us understand how players use joya9.com — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences on joya9.com, such as your preferred language or display settings.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show you offers that are relevant to your activity on joya9.com.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of joya9.com and may prevent you from logging in or completing transactions.

7. Data Retention

joya9.com retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of each transaction.
• Game history and session logs are retained for 2 years from the date of each session.
• Support communications are retained for 2 years from the date of the last interaction.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you.

8. Data Security

joya9.com implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and joya9.com servers.
• Encrypted storage of sensitive data including passwords (which are hashed and never stored in plain text) and identity documents.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing of the joya9.com platform.
• Incident response procedures to detect, contain, and report data breaches in a timely manner.

9. Your Privacy Rights

As a joya9.com player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

joya9.com will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Children's Privacy

joya9.com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on joya9.com, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

joya9.com uses age verification checks during registration to prevent underage access. We may request additional proof of age at any time if we have reason to believe an account holder may be under 18.

11. Changes to This Privacy Policy

joya9.com may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification where appropriate.

We encourage you to review this Privacy Policy periodically. Your continued use of joya9.com after any changes to this policy constitutes your acknowledgement of the updated version.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way joya9.com handles your personal data, please get in touch with us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through your joya9.com account dashboard
• FAQ: Visit our FAQ page for answers to common questions